COMPLAINTS, WARRANTIES
1. In the
event of all the consignments, the Purchaser shall check them, as soon as they
arrive, for correctness of the items delivered, for their completeness, and/or
for any visible damages suffered during the transportation. The revealed
defects must be indicated in the delivery note and confirmed by the haulage
agent otherwise they shall not be recognized. All other defects that the
Purchaser reveals as soon as the goods are unpacked must forthwith be reported
by the Purchaser to the Seller in writing. The Seller provides the Purchaser selling
products with the TON trademark (TON Collection) with the quality warranty of 5 years from the
goods delivery. Other products (without any designation or with designation of
other trademarks - Alternative by TON) are subjected to the relevant legal regulations regarding the
liability for quality. In both cases the Purchaser is obligated, among others,
to thoroughly check and tighten screw joints and to check the wearing of glides
following the “Furniture Care and Maintenance” instructions.
2. In case of private person (non business entity) claims for damages shall follow civil law of the respective country and The Seller’s complaints’ regulations.
3. The defect liability shall not ensue where the goods have demonstrably been used in dispute with the “Furniture Care and Maintenance” instructions delivered by the Seller and/or used inconveniently in respect of its utility characteristics and in dispute with the purpose the goods are designed to be used for or when it has been subsequently modified. Similarly, the goods may not be returned because of minor discrepancies in color shading, mainly because of the natural features of the materials used. Neither the defect liability nor the quality warranty shall apply to the goods wear and tear due to its normal use.
4. Until the liability for a defect is proven to the Purchaser, it is understood that the Seller is liable for the defect and is obligated to remove it. If it is proven that the Seller is not liable for the defect, the Purchaser undertakes to compensate the Seller for the justified costs associated with the defect removal and to pay an extra charge of 20%.
2. In case of private person (non business entity) claims for damages shall follow civil law of the respective country and The Seller’s complaints’ regulations.
3. The defect liability shall not ensue where the goods have demonstrably been used in dispute with the “Furniture Care and Maintenance” instructions delivered by the Seller and/or used inconveniently in respect of its utility characteristics and in dispute with the purpose the goods are designed to be used for or when it has been subsequently modified. Similarly, the goods may not be returned because of minor discrepancies in color shading, mainly because of the natural features of the materials used. Neither the defect liability nor the quality warranty shall apply to the goods wear and tear due to its normal use.
4. Until the liability for a defect is proven to the Purchaser, it is understood that the Seller is liable for the defect and is obligated to remove it. If it is proven that the Seller is not liable for the defect, the Purchaser undertakes to compensate the Seller for the justified costs associated with the defect removal and to pay an extra charge of 20%.
